Support of information systems
Ensuring uninterrupted operation of the customer's IS according to SLA

1 line of support:

  • The primary point of contact with the customer.
  • Problem Identification.
  • Resolving typical appeals.
  • Referral of appeals to specialists of 2-3 lines.

2 line:

  • Analysing and resolving non-typical appeals.
  • Providing counselling.

Line 3:

  • Resolving the critical and most complex appeals.
  • Error Correction.

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